Comprehensive support and product service are provided to maximise the return on your investment in WinMan. Using the feedback we receive from our users and business partners, we continually improve our customer services, including the speed of our responses to queries and the quality of our documentation and training guides.

WinMan is designed from the ground up to be as intuitive and user-friendly as possible. When questions do occur there are many directions you can choose for resolution.

For self help you can refer to :

• An integrated and online knowledge-base of articles and procedures to help understand common tasks
• Web-based support tools which include up-to-date FAQs, technical bulletins, customer newsletters and utility downloads
• Training guides

If this does not resolve the query then third-party assistance can be provided by:

• Expert support via Telephone and Email
• Remote support to your WinMan system via Terminal Services™
• Authorised business partners
• On-site consultations